We proudly adhere to strict codes of conduct so that sellers, buyers, landlords, and tenants can always feel protected and in safe hands.
WDB has been regulated by the Royal Institution of Chartered Surveyors (RICS) since 1996 and is therefore bound by strict codes of conduct, offering reassurance of competence, transparency and ethical practice.
In addition, Williamson Dace Brown is regulated by The Property Ombudsman (TPO) to further ensure professional standards, transparency, and consumer protection in the services it provides to landlords and tenants. WDB is registered with the Financial Conduct Authority (FCA) for insurance mediation purposes.
We will endeavour to resolve customer complaints quickly and efficiently with our in-house complaints handling procedure. Please see our Complaints Handling Procedure.
In the unlikely event that an agreement cannot be reached, you can raise a complaint with The Property Ombudsman. Further information on The Property Ombudsman can be found on its website: https://www.tpos.co.uk.
